SERVPRO of Holland / West Ottawa County Employee Photos

Randy Mulder President

Randy Mulder is the President of SERVPRO of Holland/W. Ottawa Co. He has owned the SERVPRO franchise since 1999 and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration and Applied Structural Drying. Randy is a Council-Certified Microbial Remediator through the American Indoor Air Quality Council, has completed the Successful Subrogation I Course and RRRP - Lead-Based Paint Activities and Renovation. Randy lives in Spring Lake with his wife, Kim and fur baby Stella and enjoys riding his motorcycle and spending time with family and friends.

Kim Mulder CFO

Kim Mulder is the CFO at SERVPRO of Holland/W. Ottawa Co. She has been here since 2007 and has completed the SERVPRO Employee Certification Training Program. Kim is currently a Muskegon Lakeshore Chamber of Commerce Ambassador, a position she has held for many years. She lives in Norton Shores with her husband Randy and fur baby Stella. Kim is also the Broker of elan Realty Lakeshore and enjoys riding her motorcycle and spending time with friends and family on the lake.

Operations Manager Chad Hobbs next to SERVPRO box truck at Norton Shores location

Chad Hobbs Operations Manager

Chad Hobbs has been a part of the SERVPRO of Holland/W. Ottawa County family since February 2005 with recent promotion to Operations Manager. As the Operations Manager, Chad will lead his team to be the best they can be while providing excellent customer service. His skills and certifications with the Institute of Inspection Cleaning and Restoration Certification (IICRC) and his many years of experience plays a vital role in guiding his team of technicians. He has also successfully completed the RRRP - Lead-Based Paint Activities and Renovation and Successful Subrogation I Course. Chad enjoys being outdoors and loves all sports. He resides in Bridgeton on the Muskegon River with his wife and children.

Female employee Stacey standing next to SERVPRO work van

Stacey Van Eck Office Manager

Stacey Van Eck has been a part of the SERVPRO of Holland/W. Ottawa Co. family since December 2009 currently holding the title as Office Manager. She has completed the SERVPRO Employee Certification Training Program. Stacey graduated from GVSU and currently  lives in Hudsonville with her husband & twins. She enjoys spending time on the boat with family and friends.

Marketing Manager next to SERVPRO van at our Muskegon location.

Colleen Gibson Marketing Manager

Colleen Gibson is the Marketing Manager at SERVPRO of Holland/W. Ottawa Co since September of 2011. She stays very active with different community events, committees and associations such as the Grand Haven Chamber Ambassador program, Soup For All Committee Member which supports nonprofit organizations that have housing assistance and food panties in the Tri-Cities and supports her local Fire Departments with their Fire Prevention Open House events. Colleen lives in Twin Lake with her husband. She has two adult children and two furry kids. When not working, Colleen enjoys traveling, reading, motorcycle rides and being with family & friends.

Antany Cloud Crew Chief standing next to van at Muskegon location.

Antany Cloud Crew Chief

Antany Cloud is a Crew Chief at SERVPRO of Holland/W. Ottawa County. He joined our SERVPRO family June 2018 however brings with him a Restoration background from Florida. Antany is not only the tallest member of our crew which makes him an excellent ceiling specialist for tear outs and cleanings but he also specializes in commercial and residential mold remediation. Antany started out as a production technician and was promoted Dec 2019 to Crew Chief. He has completed the Successful Subrogation I course and the SERVPRO Employee Certification Program (ECTP). Antany is the first to volunteer to work after-hours when emergencies arise. He lives in Muskegon and enjoys relaxing and catching up on Law & Order episodes.

Dave Stratton Certified Technician

Dave Stratton is a Certified Technician who is skilled in Mold Remediation and Water Restoration with SERVPRO of Holland/W. Ottawa Co since June 2007. He has been involved and led numerous large loss projects in commercial facilities and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician and has completed the Successful Subrogation I Course. Dave lives in Muskegon with his wife and four children and loves ALL Hunting Activities.

Kris Davros Certified Technician

Kris Davros is an IICRC Certified Water Technician at SERVPRO of Holland/W. Ottawa Co.  He has been with SERVPRO since November 2016 and has completed Successful Subrogation I course. Kris has exceptional customer service skills and is a key after-hours water mitigation specialist logging in more hours than any other technician. Kris lives near Pier Marquette beach and enjoys good conversation, the beach and is a sports and outdoor enthusiast. 

Sergio Torres - Certified Technician

Sergio Torres is a certified technician at SERVPRO of Holland/W. Ottawa Co. He has several years of restoration experience with IICRC Certified Technician in water damage restoration and carpet cleaning and is our Large Loss Project Manager. Sergio has successfully managed several large loss commercial loss projects and has participated on our storm team. When not working, he enjoys being outdoors and resides in Muskegon with his family.

Kim Kamerad Production Technician

Kim Kamerad has been a production technician at SERVPRO of Holland/West Ottawa County since May 2018 and has completed the SERVPRO Employee Certification Program (ECTP) and Successful Subrogation I course. Kim specializes in fire restoration and has also been involved with several residential water mitigation's and residential mold losses. Kim lives in Muskegon with her three children and when not hanging out spending quality time with them, she enjoys playing hockey. 

Male employee Bill Norkus Tech standing next to fleet  at Muskegon location.

Bill Norkus Production Technician

Bill Norkus joined the SERVPRO of Holland/W. Ottawa County family in June 2018. He has successfully completed the SERVPRO Employee Certification Program (ECTP) and Successful Subrogation I course. Bill has been instrumental with our large commercial mold remediation losses as well as other aspects of cleaning and restoration. Bill keeps busy with family activities and enjoys sports, video games and comic books. He lives in North Muskegon with his wife and two kids. 

Bobbie Sischo Content Restoration Specialist

Bobbie Sischo is a Content Restoration Specialist with SERVPRO of Holland/W. Ottawa County with over 10 years of restoration experience. She has excellent organizational skills as well as a positive approach to everything she does. Bobbi is a grandmother who loves to cook and watch her grandson play soccer. She lives in Muskegon.

Danielle Hoekwater Customer Service Representative

Danielle Hoekwater joined the SERVPRO of Holland/West Ottawa County team in June 2013. Her current roll as Customer Service Representative means she is the first friendly voice you hear when calling in a loss at SERVPRO of Holland/West Ottawa County. She has successfully completed the SERVPRO Employee Certification Training Program. Danielle has numerous job responsibilities that includes assisting with billing, item samples and helping the marketing department when needed. She lives in Norton Shores with her husband and daughter. Danielle has been an equestrian for many years. She spends her free time as a 4H leader and her and her daughter shown horses. 

Barb Hermanson SMR

Barb Hermanson is one of our Marketing Representatives at SERVPRO of Holland/W. Ottawa Co. She is in the business of building quality relationships with our Insurance Agents, Fire Departments, Residential business contacts as well as small commercial businesses. Barb comes to SERVPRO of Holland/W. Ottawa Co. with a positive attitude, great people skills and genuine desire to meet new people. She is a "true" people person! Barb is a mother and grandmother and loves spending time with family and friends. She has a love for dogs, cats, good wine, craft beer and living on the Lakeshore with her husband.

Erik Bean CSMR/MSC

Erik Bean is a Commercial Sales & Marketing Representatives/Marketing Support Coordinator at SERVPRO of Holland/West Ottawa County. He joined our marketing team in August 2018. Erik focuses on building relationships with decision makers in healthcare facilities, school systems, and large commercial properties through face to face marketing and building strong relationships. Erik is also in charge of our online marketing campaigns, social media platforms, and website maintenance. Erik lives in Nunica with his wife and dog. He enjoys the outdoors, playing music, and watching Michigan football & basketball.

Stella Mulder Greeter

Stella is the personal greeter of SERVPRO of Holland/W. Ottawa Co. She is not only a great judge of character which makes her an excellent protector of the office but she is sure to put a smile on your face no matter what kind of day you are having. Stella has been with SERVPRO since Nov 2011 and lives in Spring Lake with her human parents, Randy and Kim.