First 24 Hours After A Fire
The first 24 hours after fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO's 1-4-8 Service Response Guidelines can help prevent fire damage from creating long term problems.
Under normal circumstances, within one hour from notice of loss, a SERVPRO of Muskegon and Holland/W. Ottawa County Professional will contact you to arrange for service. Within four hours of loss notification our crew will be on site to begin mitigation services. Finally, within eight business hours, a verbal job briefing will be communicated to the appropriate party.
SERVPRO of Muskegon and Holland/W. Ottawa County professionals provide timely response with mitigation services ranging from fire, smoke and soot removal to contents claims inventory and document restoration. These services help ensure ensure your property and belongings are restored to pre-loss condition when possible.
Professionals from SERVPRO are available 24hours a day, 365 days a year to help you make it "like it never even happened."
If you or your neighbor down the street suffers a fire whether at home or at the business, remember the following tips to help minimize damage while waiting for help to arrive.
What to Do Until Help Arrives
- Wipe soot from chrome on faucets, and appliances then protect with a light coating of petroleum jelly or oil.
- Do not attempt to wash any walls or painted surfaces.
- Do not attempt to shampoo carpet or upholstered furniture.
- Do not attempt to clean any electrical appliances that may have been close to fire or water without consulting a repair service.
If you follow these tips, and contact SERVPRO of Muskegon, and Holland/W. Ottawa County right away you greatly reduce the claim. Please post any questions you may have in the comments.