Recent Posts

Flooded Basement Clean-Up & Restoration

6/16/2017 (Permalink)

How many homeowners have descended their basement steps to find a pool of murky water? Water follows the path of least resistance, finding cracks and holes through basement walls. Flooding can often be attributed to insufficient drainage around basement walls, heavy rains, a faulty sump pump, or a combination of these factors.

SERVPRO of Holland/W. Ottawa Co. is highly trained in water damage restoration including basement and crawlspace flooding. We have the experience, expertise, and equipment to remove the water and dry your basement properly. Our water removal and drying process emphasizes monitoring and documentation to validate your property is dry.

  • 24 Hour Emergency Service
  • Faster to Any Size Disaster
  • Highly Trained Water Damage Restoration Specialists
  • Locally Owned and Operated

Basement Flooding? Call SERVPRO of Holland/W. Ottawa Co. Today – (231) 733-7601 

24 Hour Emergency Water Removal Service

Basements can flood day or night, on weekends and even holidays, and that’s why SERVPRO of Holland/W. Ottawa Co. offers 24 emergency service, 365 days a year. You can expect an immediate response time, day or night.

Be Storm Smart, Be Storm Ready

6/13/2017 (Permalink)

Severe weather can happen anywhere and at any time. Yearly, Americans cope with: 

  • 10,000 severe thunderstorms
  • 5,000 floods or flash floods
  • 1,000 tornadoes
  • 2 land falling deadly hurricanes

Approximately 98 percent of all disasters that the President declares an emergency are weather related leading to around 500 deaths a year and nearly $15 billion in damage. Knowing your risk of severe weather, taking action and being an example are just a few steps you can take to be better prepared to save your life and assist in saving lives of others.  

Know Your Risk: The first step to becoming weather ready is to understand the type of weather that can affect where you live and work, and how the weather can impact you, your business, and your family. Check the weather forecast regularly, obtain a weather radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms and your shelter plan should include all types of local hazards.  

Take Action: Take the next step in severe weather preparedness by creating a communication plan for your home and business. Put together or purchase an emergency kit. Keep important information and valuables in safe place.

Be an Example: Once you have taken action to prepare for severe weather, share your story with co-workers and family and friends on Facebook or twitter. Your preparedness story will inspire others to do the same.  

Contact SERVPRO of Holland/W. Ottawa Co. for more readiness tips and tools, including SERVPRO's Emergency READY Profile (ERP). Having a Free ERP in place for your facility can help minimize business interruption in the event of a disaster.  

Contact SERVPRO of Holland/W. Ottawa Co. Professionals to learn more and be "ready for whatever happens." Continue to follow this page this week as we share additional tips to keep you safe.  

Tools To Keep You Safe

6/13/2017 (Permalink)

One of the best precautions you can take is to purchase a good quality weather radio. A weather radio is designed to alert you to potentially dangerous weather situations, like an approaching tornado. It allows you to be warned ahead of storms, providing you time to seek shelter. A weather radio is the most reliable source of weather alerts.  

Weather radios have made many advancements over the years and are very affordable. Most basic weather radios average around $30 and can be programmed to only alert you for the weather alerts you choose.  

When shopping for a weather radio, look for the following key features: 

  • Review-able alerts (you can scroll through alerts and turn off the siren for alerts you do not wish to hear). 
  • Specific Area Message Encoding (SAME) alert programming (alerts when specific counties are threatened, ensuring you only receive alerts for your county).
  • Ease of programming.

If you need help programming your weather radio, you can always contact your local National Weather Service Office or for additional information, including county codes for your state, visit the NOAA Weather Radio website

Stay Safe from Summer Storms

6/9/2017 (Permalink)

While the Spring season is known for the potential to experience severe weather, the threat exists throughout the summer months as well.  In fact, the potential for severe weather even increases in some areas.  Hurricane season in the Atlantic begins June 1st and runs through November 30th for example.  While the Eastern Pacific hurricane season begins May 15th also ending November 30th.  

While it may be difficult to prepare for the unpredictable, there are steps you can take now to ensure you are ready when disaster strikes.  One way to prepare your business, is to establish an Emergency READY Profile (ERP).  Contact SERVPRO of Muskegon and Holland/ W. Ottawa Co. to learn more about the ERP and how it can help you.  Consider the following tips when preparing for an approaching storm.  

Ottawa County: (616) 396-8180 (

Before the Storm
You should build a emergency supply kit and develop a communication plan.  Unplug your electrical devices like your computer, or television.  Secure objects that could easily be blown away in a storm.  When you see the storm coming don't watch the storm and all of its fury, find shelter inside or in your hard top vehicle (avoid convertibles). 

During the Storm
Use your battery operated NOAA Weather Radio for updates from your local officials, for more information on weather radios .  Avoid contact with electrical equipment or cords, including corded telephones.  Cordless and cellular devices should be safe.  Unplug anything you don't want damaged as a result of the storm.  Power surges from lightning can cause serious damage.  While staying away from windows and doors, remember that plumbing fixtures can conduct electricity.  

After the Storm
Never drive through flooded roadways.  Stay away from downed power lines,and storm damaged areas to keep from putting yourself in harms way.  Report any downed power line to your electric supplier immediately.  

What is the Mold Mitigation & Remediation Process?

6/1/2017 (Permalink)

When there’s a water intrusion, like a roof leak
or leaking water line, mold can quickly become a problem in your home or business. Mold can affect your health and can also cause significant damage to your property. Fortunately, SERVPRO of Holland/W. Ottawa Co. Professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different, requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process.

Call SERVPRO of Holland/W. Ottawa Co. Professionals

The mold cleanup and restoration process begins when you call SERVPRO of Holland/W. Ottawa Co. 616-396-8180. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed. 

Inspection & Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold
and hidden water sources. Mold feeds on cellulose and water which can be hidden from plain view.

Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold
remediation is in progress.

Removing Mold & Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Anti-fungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from
forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

Cleaning Contents & Belongings

SERVPRO of Holland/W. Ottawa Co. Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and
sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.


Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs,
such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. SERVPRO of Holland/W. Ottawa Co. Professionals understand mold and mold growth and have the training and equipment to remediate mold in your home or business.

Severe Weather Tips for Yourself and Your Home

5/10/2017 (Permalink)

When a storm is headed your way, what can you do to help protect yourself, your business and your home from severe weather? Knowing the
difference between a storm watch and a storm
warning will help you know when to seek shelter. By taking a few simple precautions as storm season approaches, you can help minimize the potential for storm-related property damage; however if your home or business does sustain damage, it is important to know where to turn for prompt, professional help.

Although violent storms can strike anytime, the spring and summer months typically mark an increase in the threat of sudden, severe storms that sometimes include wind, rain, lightning and even hail.

Authorities issue a storm 'watch' when the potential for severe weather exists. A storm 'warning' will be issued when danger from a severe storm is imminent. The following tips will help prepare you to better protect yourself and your property when a storm is on the horizon.

  • Put a communication plan in place and prepare an emergency supply kit, including a battery-powered NOAA Weather radio.
  • Postpone outdoor activities; secure outdoor objects that could become airborne.
  • Don't use corded phones or any appliances that are "plugged in." Use cell or cordless phones instead.
  • Seek shelter in a home, building or hard top automobile. The steel frame of a vehicle – not the rubber tires – can help protect you from a lightning strike if you avoid touching metal or other conductive surfaces.
  • Avoid windows and doors, don't lie on concrete floors or lean on concrete walls, and stay off of porches.
  • If you are outside when a storm hits, seek shelter in a sturdy building. Avoid small, isolated structures in open areas and steer clear of hilltops, open fields, the beach or a boat on the water.

After the Storm:

  • Avoid storm-damaged areas. Stay away from downed power lines and never try to drive through a flooded roadway.
  • Replenish your emergency supplies and repair property damage promptly, before the next storm strikes.

SERVPRO of Holland/W. Ottawa Co. can help you establish an Emergency READY Profile to expedite help and recovery in an emergency situation. Available 24 hours a day, seven days a week, SERVPRO® Franchise Professionals quick response time helps limit secondary damage. If your property sustains damage from wind, water or fire, call SERVPRO of Holland/W. Ottawa Co. to help make it “Like it never even happened.”


4/26/2017 (Permalink)

Although SERVPRO of Holland/W. Ottawa Co. is recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, we also offer fast and reliable Crime Scene and Biohazard cleanup and restoration services to both commercial and residential property owners.

There are serious health consequences for building occupants, employees, customers and owners when exposed to Biological and Chemical contaminates. If hazardous substances are not handled safely and properly, these contaminates can cause unhealthy and dangerous environments.

SERVPRO of Holland/W. Ottawa Co. Professionals are trained to remove biohazardous substances safely and effectively. Technicians are trained to prepare the waste for proper disposal according to OSHA, EPA, State and Local health regulations.

SERVPRO of Holland/W. Ottawa Co. Professionals can help you turn an unsafe environment into a clean and safe home or office by using the necessary equipment and cleaning products.

SERVPRO of Holland/W. Ottawa Co. Professionals are experience with the following situations:

  • Bloodborne Pathogens. Removal and disposal of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Technicians clean, disinfect, and deodorize the structure.
  • Methamphetamine Labs. Chemicals used in the productions of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. Technicians follow federal and state guidelines to property clean all surfaces.
  • Crime Scene Residues. Fingerprint powder and evidence gathering chemicals, tear gas and pepper spray residues. Technicians will clean and restore your property and contents.
  • Arson
  • Vandalism. Graffiti, egg, spoiled foods, human and animal waste.
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation & Remediation

Contact SERVPRO of Holland/W. Ottawa Co. Professionals today for 24 HR Emergency Service. 

Put some SPRING in your CLEAN

4/18/2017 (Permalink)

Birds chirping and temperatures rising–Spring is here! Spring cleaning is something that allows us to freshen up our homes and businesses before the hectic seasons of spring and summer. While many of us deep clean, it's a great time to also organize and purge.

SERVPRO of Holland/W. Ottawa Co. can help get your facility in tip-top shape. Our technicians are trained to use state-of-the-art equipment to remove soils hiding deep within your carpet, as well as stain removal and stain resistance applications. Other services include: Upholstery & drapery cleaning, hard floor cleaning and care, odor identification and deodorization.

A clean environment is a more healthy environment. Review these simple tips to improve your living and work spaces this spring. If you need a little help, don’t worry, SERVPRO of Holland/W. Ottawa Co. has all of the tools to make your home or business sparkle in no time!

  • Clean your work space. Clutter piles up quickly. Start your spring cleaning by decluttering and organizing your work space. Sort files and figure out what you really need. Removing excess clutter will allow you to find things easier and help create a more productive environment.

  • Start an archive. While organizing your work space, you may find files you do not use daily, but need to keep. By creating an archive, you can save these files and keep your desk clutter-free. Maintain your archive by scheduling one day per month to sort through files and keep them organized.

  • Organize your inbox. Organize e-mails by creating folders in our inbox. Organizing these files will require some time investment, however this will be a tremendous time saver in the future. Consider backing up important electronic files and programs as well.

  • Deep clean your facility, including the floors. Floors bear the brunt of your daily business over time. If not properly maintained, they become dull and dingy. By deep cleaned the floors, this can improve the cleanliness and overall look of your facility.

  • Clean HVAC units. Most air conditioning units remain dormant throughout the winter. To ensure the best indoor air quality, consider having your HVAC and ducts professionally cleaned.

What's your Fire Escape Plan?

4/18/2017 (Permalink)

When there is an emergency situation, like a building fire, every second counts. The more prepared you are before the emergency determines how quickly you respond. Emergency planning and training is a direct influence on the outcome of an emergency situation. Facilities with well-prepared employees and well-developed plans will likely have less structural damage and fewer employee injuries.

It is important to designate multiple evacuation routes and exits when preparing a fire evacuation plan. This directs individuals to more than one way to exit the building, should an exit be blocked by fire. When choosing emergency exits, consider the following recommendations.

  • Exits should be clearly marked and well lit.

  • Exit routes should be wide enough to accommodate the number/volume of evacuating personnel.

  • Exit routes should remain unobstructed and clear of debris at all times.

When preparing drawings that show evacuation routes and exits, be sure to post them for all employees to see. Escape plan should be practiced to help familiarize staff with emergency exit routes. The National Fire Protection Agency (NFPA) recommends practicing fire and emergency evacuations at least twice a year. Talk to your local fire department, as local codes may require more frequent drills for various facilities.

SERVPRO of Holland/W. Ottawa Co. can help with emergency planning by creating an Emergency READY Profile® (ERP) for your facility. For more information about the ERP or emergency planning, contact SERVPRO of Holland/W. Ottawa Co. 616-396-8180

Fire Escape Safety Tips

  • Make a plan. Remember, every second counts.

  • Practice your plan. Make sure you, your
    employees and your family know the escape routes from every area of your home or business. Practice leaving the property with your eyes closed, feeling your way out.

  • Leave immediately. Don’t stop for possessions or keepsakes. Exit as quickly as possible. If the smoke has already grown thick, crawl low and cover your mouth to avoid smoke inhalation.

  • Never open doors if they are hot to the touch. When you come to a closed door, use the back of your hand to see if the door is hot to the touch. If it appears the fire is on the other side of the door, leave it shut and find another escape route.

  • Designate an outside meeting place. Designate a meeting location away from the building. Take attendance to ensure everyone is accounted for and safely evacuated.

Avoiding Appliance Fires

4/5/2017 (Permalink)

Most homes and businesses have multiple electrical appliances ranging from small appliances like toaster ovens and microwaves, to larger items like clothes dryers and dishwashers. These items have become staples in our everyday operation, and while these appliances make our lives easier, they can also pose significant risks, including fire.

Appliance fire safety can be accomplished by maintaining appliances and keeping them in good working order. Prior to using, ensure appliances are properly grounded. If an appliance has a three-prong plug, do not try to force it into a two-prong outlet. Regularly check appliance cords for any visible damage, such as fraying or exposed wiring. Do not use until the cord can be replaced or repaired. If you notice smoke or sparks while operating an appliance, discontinue use immediately. Another indicator of potential hazards are outlets that do not work or are warm to the touch. When it comes to electricity, err on the side of safety, if any electrical appliance or outlet is causing concern, call a licensed electrician to inspect your property.

By The Numbers

  • 9,600 fires

  • 25 deaths

  • 525 injuries

  • $211 million in property loss

Source: National Fire Incident Reporting System